Terms & Community Rules

Livd.Life ("I Lived That Life") is a project of YouSamaritan Precious Hearts Community Organization Inc., a non-stock, non-profit organization in the Philippines. It's a safe space to share what you're going through, anonymously, with people who understand.

We're a peer-support community, not a hospital, clinic or counseling service. Super Livd is an AI companion, not a counselor or doctor.

If you or someone else is in danger, call 1553 or 911.

You post under a pseudonym. Please don't share real names, schools, workplaces, addresses, phone numbers, emails or social media handles, yours or anyone else's.

Super Livd is an AI. To keep everyone safe, she:

• reviews every post before it appears in the Feed
• reviews LifeSaver applications and decides who becomes an active LifeSaver
• may hold a post (keep it private), remove it, restrict an account (pause posting), or block an account
• logs every decision with a reason. Our team can review and reverse any of them.

• Harassment, threats or hate toward anyone
• Scams, selling, recruiting or advertising
• Sexual content of any kind
• Encouraging anyone to hurt themselves
• Asking for or sharing personal details, contacts or meet-ups
• Romantic pursuit, or asking for or offering money, in one-on-one chats
• Anything that sexualizes or targets minors. This means an immediate block, and we may report it to the authorities as the law requires.

Serious violations earn a strike. 3 strikes pause posting on your account. A LifeSaver reported in two different chats is paused while our team reviews.

You're welcome here. To protect you, one-on-one matching and LifeSaver roles are for adults (18+) only.

Accounts under 18 and adult accounts can't follow each other.

LifeSavers are volunteers who've lived through something similar. They listen and share their experience. They don't diagnose, give medical, legal or dosage advice, or act as emergency responders.

Find Your Livd: with your permission, Super Livd reads your recent Lifebook, talks with her and posts only to pick topics for matching. Your match never sees your words. Matching and one-on-one chats are for adults (18+).

My Ideal Livd: you can describe yourself and the kind of LifeSaver you'd feel safest talking to (for example, older than you, or healed for 3+ years). Preferences are about life experience and background only, never looks. Super Livd scores LifeSavers and invites your best matches (90% by default, you choose). The first to say yes starts a chat. Invites last 48 hours.

Matching limits: free accounts can start one new situation a day and have one LifeSaver per situation; once a LifeSaver says yes, that situation takes no new LifeSavers, and a different situation can start the next day. Premium has no limits. LifeSavers can say Yes, No or Later to anyone, and can pause new requests anytime.

👣 Walk in Their Shoes: you can describe a situation with someone you love and hear from LifeSavers who lived the same situation from that person's side. Super Livd removes names, places and other identifying details from your story before any twin reads it, and only stories about understanding a loved one are accepted. Everyone stays anonymous. Answers are checked like posts, and anything with contact details is held. It is never for dating, romance, money or meeting up; misuse leads to the same strikes and blocks as anywhere on Livd. LifeSavers choose whether to take part, whether to answer only or also chat, and can skip any question. Free accounts can start one situation and ask one question a day; Premium has no limits.

Stay connected 💜: after a chat, you and your Livd can both agree to stay connected. The chat stays open, still anonymous and still protected by Super Livd, who reviews connected chats from time to time. No romance, no money, no meet-ups or outside contact. Either of you can unfriend or block anytime. Free accounts can have 1 connection. Premium (₱3,800 / $60 a year) is unlimited.

Talk to a Professional connects you with independently licensed professionals, such as doctors, psychologists, psychiatrists, counselors, social workers and lawyers. Livd.Life does not itself provide medical or legal services.

Verified first: every professional is checked against their PRC license or the Roll of Attorneys before being listed. The "Verified ✓" badge appears only after that check.

General guidance only, for now: professionals may share general information and point you to the right kind of help. Inside Livd.Life they do not diagnose, prescribe, give dosage advice or provide a consultation or legal representation. For those, they will guide you to proper care outside the app.

No fees inside the app: professionals may not ask for payment, bookings or outside contact through Livd.Life.

Confidentiality: professionals must keep what you share confidential, follow the Data Privacy Act of 2012 and their own professional code of ethics, and never use what you share outside Livd.Life.

If you are in crisis: a professional will point you to emergency help right away, such as the NCMH Crisis Hotline (1553) or 911, and Super Livd will alert the Livd team.

Professionals agree to these rules when they join, to answer within a reasonable time or let us know when they are unavailable, and to the same rules on anonymity, safety and conduct as every member. Breaking them can lead to removal.

• Your Lifebook is private. Only you can see it. Super Livd reads it only when you ask her to (for example, when joining as a LifeSaver), and only to suggest topics. Life Chapters and 🕊️ Legacy, including letters and last wishes, are private too. Last wishes are personal notes, not a legal will.
• Super Livd's memory is on by default. She saves your talks with her (typed or spoken) and keeps short private recaps so she can remember you next time. Only you can see them. You can delete any talk or note, or turn memory off, in her 🧠 panel.
• Voice & dictation: when you speak to Super Livd or use speech-to-text dictation, your phone or browser may send speech to its speech-recognition provider (for example Google on Chrome or Apple on supported devices). We save the resulting text, not that dictation audio.
• True Me™ voice: Super Livd voice and hands-free replies are off by default in True Me to help protect family names and other private family details on shared devices. True Me family replies are not sent to ElevenLabs for spoken playback.
• Family Interview recordings: Interview Mode is different from dictation. When you explicitly record and preserve an interview, the recording is uploaded as part of the private family story. Obtain the speaker's consent before recording, especially when recording someone else's voice.
• Hands-free mode: while 🎧 is on, Super Livd keeps listening until you tap stop. When you stop, the talk is saved to your private Lifebook, where you can edit or delete it.
• Only your own voice should be recorded. Please don't use hands-free to record other people.
• Posts that are held or removed are visible only to you, Super Livd and our safety team.
• My Ideal Livd and LifeSaver profiles are private. Only Super Livd reads them, to match people. The other person sees only the match % and short reasons (like "same situation" or "both fathers"), never your answers. Share a region, never your city, and a work field, never your employer. You can edit yours anytime, or ask us to delete it at info.livd.life@gmail.com.
• Following is quiet and one-way. You see new posts from people you follow in your Following tab. People see how many follow them, never who. Following never opens a chat. You can unfollow anytime, or block someone from the ⋯ menu on their post so neither of you can follow the other.
• One-on-one chats are private between the two of you. Super Livd automatically checks each message (contact details are blocked, and crisis words bring up help) and reviews the whole chat when it ends. Each of you may save the chat to your own private Lifebook. If you report a chat, its last messages are sent to our safety team for review.
• We handle your data under the Data Privacy Act of 2012 (RA 10173). You can ask to see, correct or delete your data at info.livd.life@gmail.com.
• LIVD reward protection: to keep the 1,000 LIVD Coin Credits welcome promise fair, we may check a hashed email identity and a browser-generated reward token for duplicate or unusually repeated reward claims. We do not store the raw email in the reward-guard record. A flagged claim may be held for human verification; a normal shared household is not automatically treated as fraud. This processing is used only for reward integrity and security.
• My Family / FamilyForever™ is a private family-memory space. It is not a legal genealogy record, identity-verification service, DNA service or public directory. Family records are visible only within the steward's protected True Me™ context in V1.
• Family records may contain information about living relatives who are not Livd members. The steward is responsible for adding information appropriately. A non-member who believes they have been added may contact info.livd.life@gmail.com and request review or removal. We will handle the request without exposing the steward's private family tree to the requester.
• Family Interview Mode requires consent from the person being interviewed before an interview is preserved. Do not record another person without their agreement. If there is uncertainty about a person's capacity to consent, do not record them until appropriate consent guidance has been obtained.
• Family stories are memories and accounts as told by the steward or interview subject. Livd does not present them as independently verified facts. Conflicting family memories are preserved as separate accounts rather than silently rewritten.

Email info.livd.life@gmail.com with your pseudonym. A person on our team will review it.

We may update these terms. We'll let you know in the app when we do.